uniFLOW Online
uniFLOW Online
uniFLOW Online
uniFLOW Online Express
Remote device support in a changing work environment
IT helpdesks experience support dilemma: The demand for fast, efficient end user service and troubleshooting is a crucial driver for IT helpdesks as users expect real-time troubleshooting from their helpdesks. Support is often handled via external service providers, whilst the internal IT helpdesk is centralized. Connecting to multi-functional devices is often impossible due to the absence of local support staff, no VPN access or the device's isolation within Zero Trust networks.
Groundbreaking remote device access
uniFLOW Online provides groundbreaking remote device access for internal IT helpdesks, allowing direct remote connection to Canon imageRUNNER ADVANCE and Canon imageFORCE devices anywhere. An internet connection is the only prerequisite. A secure connection can be initiated to the devices' Remote User Interfaces as well as the device’s user interface using a VNC client or the Canon Remote Operation Viewer via uniFLOW Online.
The uniFLOW Online Device Remote Access Client allows the device to initiate a secure outbound connection to the company’s helpdesk. This allows IT helpdesks to assist users in real time, review settings, enter the device’s Service Mode and check interface configurations while using their familiar remote support tools.
Simple steps to initiate the connection
1. Initiate the connection via uniFLOW Online
2. Open the Device Remote Access Client
3. Access the device Remote User Interface and Local User Interface
Stay in control
The uniFLOW Online “Device Remote Access Client” establishes a secure connection to devices anywhere.
- Up to two simultaneous connections per tenant.
- Encrypted connection via SSH tunnel.
- Showing a connection “Tag” in the device access extension view.
- See who initiated the connection.
- Automatically disconnect after 20 minutes or manually terminate the connection.
- Available on Canon imageRUNNER ADVANCE, Canon imageRUNNER and Canon imageFORCE devices with a paid Cloud Print & Scan/Cloud Image Processing subscription
Securely access devices anywhere
Save time, costs, and hassle:
- Access devices in micro-segmented Zero Trust environments.
- No need for onsite staff to assist.
- No VPN needed.
Real-time troubleshooting increases user satisfaction and minimizes downtimes. Costs are saved by being able to establish a remote connection to Canon imageRUNNER ADVANCE and Canon imageRUNNER FORCE devices in any location. External service providers and internal helpdesk can support directly access devices while keeping the businesses security measures in place.