October 2016 I Case Study

Lier Fibernett – Norway

As demand grows for better internet and telecommunication services, Lier Fibernett provides faster and more reliable cable, TV, and fibre-broadband services under the brand name Altibox in Norway. Providing quality services to approximately 7.000 customers Lier Fibernett has a strong foothold in south-east Norway and business continues to grow rapidly. When the company separated from a larger group early in 2016, it changed its focus to key activities such as sales, planning & construction, customer service and administration.

Customer challenges and requirements

Prior to the company going solo Lier Fibernett was already using the print management solution uniFLOW, by which users could print documents securely and print jobs would follow them from device to device.  The need to print confidential documents e.g. resumes, job offers, management information or private documents remained.

Lier Fibernett no longer have a separate IT department; this responsibility is now shared between two employees whose primary roles do not include IT. Furthermore Lier Fibernett has only twelve employees which would have made the cost of servers relatively expensive therefore it was important to pursue a zero-server policy and make as much use of cloud services as possible. Stian Rostad, Customer Services' Manager and now in charge of IT hardware and software purchases explains "Without an IT department we don't want to spend any time or money managing servers. Therefore we only use cloud based services like Microsoft Office 365, Dropbox for Business, and a call management system that plugs in to Skype for Business which is why we require a cloud based print management solution."

The Solution - uniFLOW Online, cloud based print management

When Lier Fibernett wanted to purchase new multifunctional devices, it was clear that providing a cloud-based print management solution was an essential criteria for the purchase of the new devices. Canon partner Canon Business Center Buskerud was able to offer the brand-new cloud-based secure print solution, uniFLOW Online. Canon, the Canon partner CBC Buskerud, and Stian Rostad jointly worked together on the roll-out of uniFLOW Online. In the uniFLOW Online portal Canon created and configured the tenant for Lier Fibernett, which is their personal customer account. In this tenant Microsoft Office 365 is setup as an identity provider using Active Directory Federation Services (ADFS). This way new users only need to be setup in Office 365 and not separately in uniFLOW Online.

Canon Business Center Buskerud was in charge of the roll-out of the devices - one Canon imageRUNNER ADVANCE 250 and one Canon imageRUNNER ADVANCE C3325i - and the overall project management. Finally Stian Rostad installed the SmartClient software on to users' desktops and laptops. The uniFLOW SmartClient allows print jobs to be processed and stored on users' local PCs rather than being sent via the internet to a cloud-based service. This way all print traffic stays within the local company network. After some minor technical setbacks, the combined solution is now working without any problems. As users were already used to working with uniFLOW further instructions were not required and they were able to print their documents securely immediately.

Looking ahead, Lier Fibernett will also make use of the mobile printing facilities of uniFLOW Online which will allow sales personnel and the planning & construction team to print remotely as well.

Benefits for Lier Fibernett

With the implementation of uniFLOW Online users once again have access to the powerful secure printing functionality, allowing them to print their confidential documents securely and pick-up their print jobs on either of the two devices. That, in combination with the scan to myself functionality, makes printing and scanning convenient and has increased overall employee productivity.

However some of the biggest benefits have come as a result of there being no requirement for a server. To Lier Fibernett this brings convenience and cost savings. By using a cloud-based print management solution, Lier Fibernett is able to follow their zero-server policy which saves costs for maintaining a server (estimated to be 24.000 - 30.000 NOK per year). It also saves valuable time, now not spent on server maintenance, which can be better spent on customer support.

Finally, by using secure printing unnecessary printing is prevented and the cloud-based print management solution reduces the power consumption of the print infrastructure. This means that Lier Fibernett reduces its environmental impact and contributes to a 'greener' world.


May 2016 I Press Release

Launch of uniFLOW Online

Today NT-ware, inventors of the award winning uniFLOW integrated network print and scan management software, announces its release of uniFLOW Online. This latest addition to the portfolio provides small and medium-sized businesses with a secure cloud print management solution designed to improve productivity and control print costs. uniFLOW Online offers a secure, serverless output management platform which installs effective print management and cost controls for businesses without the need for on-site print servers.

Simple, Serverless, Secure

Cloud-based Infrastructure

uniFLOW Online has been developed from the ground-up to enhance the benefits of the Microsoft Azure™ cloud platform, providing superior enterprise platform security, scalability and resilience for small to medium sized businesses. With uniFLOW Online's innovative technology there is no requirement for a local server. All system configuration and management takes place in the cloud and administrators are furnished with online reporting tools and dashboards. For normal print operations continuous connection to uniFLOW Online is not required.

Print Confidential Documents Securely

Secure management of documents, particularly in the cloud, is a key concern for today's businesses. uniFLOW Online delivers secure printing for sensitive documents and print jobs are released from the printer with a PIN code or proximity card. Secure print jobs stay within the customer's local network, ensuring that documents are always safe. The close integration with Canon imageRUNNER ADVANCE devices offers improved flexibility as print jobs follow users from device to device, enabling documents to be printed and finalized from any compatible multi-function device (MFD).

Full Cost Control in the Cloud

Businesses intending to improve efficiency and maximize their IT investment can take control of print and copy costs using the uniFLOW Online reporting tools. Administrators can track their organization's printing and copying costs to ensure that they are charged to the correct department. Central reporting on print fleet usage and performance can also help administrators identify areas where printing and copying costs can be reduced. The reporting features can also be used to address sustainability requirements by monitoring and analyzing the environmental impact of an organization's print footprint.

Send Print Jobs from Anywhere

uniFLOW Online meets the demands of a modern business by providing a fluid mobile printing solution for employees, making it an ideal solution for today's workforce. Regardless of location, users can use smartphones or tablets to print documents securely. All jobs submitted appear in a user's secure print queue from where they can be printed, and afterwards accounted and charged for.

Leading Support for Office Solutions Partners

The introduction of a new SaaS business model has enabled office equipment and IT resellers, with limited in-house software experience or capacity, to provide customers with an effective and simple network print output management solution that complements Canon office hardware devices. uniFLOW Online enables Canon's channel partners to offer even better value to customers, with the majority of account support activities  being performed remotely; the result is lower support costs and resource overheads.

Key Facts of uniFLOW Online

  • Local Print Jobs and Regional Datacenters:
    To ensure the safety of documents secure print jobs stay within the customer's local network. All data remains within the originating region; it is not routed via other legal jurisdictions.
  • Increase Document Security:
    By providing secure access to devices, uniFLOW Online ensures confidential documents do not fall into the wrong hands.
  • Increase Office Productivity:
    Increase employee productivity with the provision of mobile printing facilities where necessary.
  • Control and Reduce Printing and Copying Costs:
    With uniFLOW Online, administrators can track and assess print, copy, fax and scan usage and allocate costs direct to individual users or departments.